Frequently Asked Questions
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Answers to questions our customers ask the most
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Pick up your AWB (Air Way Bill) number from the booking receipt and enter it on the Track page. The tracker shows the latest status — Booked, Picked Up, In Transit, Out for Delivery, or Delivered — plus the full event history with date and time.
The AWB is a unique reference for your shipment (e.g. AMX0001 or DK420). It's printed on the receipt you receive at the time of booking and is also sent via SMS / email when notifications are enabled for your account.
We cover all major Indian cities by air, rail, road, and sea — and we partner with international carriers for worldwide courier and customs-cleared cargo. If your destination isn't in the standard list, contact us and we'll quote a custom route.
Pricing is based on the higher of actual weight (kg) or volumetric weight ((L × W × H) ÷ 5000 for courier, ÷ 6000 for cargo). The chargeable weight is multiplied by the per-kg rate for the chosen lane plus any applicable surcharges (fuel, COD, taxes).
When a package is large but light, carriers charge based on the space it occupies instead of its actual weight. We compute it as (Length × Width × Height) ÷ divisor — divisor is 5000 for courier and 6000 for cargo. Whichever is higher (actual or volumetric) becomes the chargeable weight.
Same-city deliveries usually go out same day or next day; metro-to-metro is typically 2–3 days by surface and 1 day by air. International courier ranges from 4–10 business days depending on customs clearance at the destination.
We carry documents, parcels, samples, electronics, garments, and most general cargo. Restricted items include hazardous materials, perishables without prior arrangement, currency, precious metals, and anything prohibited by carrier or destination-country regulations. When in doubt, ask before booking.
Standard bookings carry the carrier's basic liability. For higher-value shipments we recommend declared-value insurance — let us know the declared value at booking and we'll add the appropriate cover for a small premium.
Our driver attempts redelivery the next working day. After three failed attempts the shipment is held at the destination branch for pickup, or returned to the consignor (RTO) at the consignor's option. The status will show as Undelivered with the reason recorded.
Use the Contact page or call our support line. For account holders, the portal has a built-in Ticket Management section where you can raise a ticket against a specific AWB and track follow-ups end-to-end.
Yes — door pickup is available within service-area pin codes. Book a pickup via the Contact form or call and we'll schedule the rider for the same day where capacity allows.
Cancellations before pickup are refunded in full to the original payment method within 5–7 business days. Once the shipment has moved, only the unused portion of the freight (if any) is refundable, less handling charges.
Still have questions?
Our customer-care team is happy to walk you through bookings, lane pricing, or claim resolution.
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